Christmas Opening Times and Deliveries
Its that festive time of year already and at Joes Aquatic World we are getting very excited about Christmas and know how important it is our customers are aware of our schedule during this time.
If you use our standard or free delivery service (without upgrading to our express delivery service) your order may be dispatched using Royal mail economy or Hermes Delivery service in which case both companies have recommended that if you wish to have your delivery before Christmas then the last posting date is the 14th December.
If you use our express delivery service the last day for dispatch to have your order arrive before Christmas is the 22nd December 12pm. This is subject to the items you have ordered being in stock we would strongly recommend that you contact our office before placing your order to ensure your item is in stock.
If you want to make sure your item arrives before Christmas we would strongly recommend that you use our premier/ express delivery for peace of mind.
That being said a large number of products due weight and size will be sent on a next day service regardless of the delivery service chosen i.e. all BiOrb Aquariums. Please contact us to enquire what service will be used to dispatch your order.
With regards to the run up to Christmas couriers become extremely busy and although we do everything we can to ensure that your order arrives when expected there will inevitably be times where couriers can let us down.
Please be aware that we use premier couriers to delivery your items whether it is Royal Mail, Hermes or DPD. As per our terms and conditions we can not be held responsible for any delays in your receiving your order. But please be assured we do everything we can to fulfill any orders received.
Christmas and New Year Opening Times
Please note due to the festive period the office phone lines will not be manned between the period of the 24th December 12pm to the 2rd January 2016. In you require assistance during this period please email your enquiries to email@example.com and we will endeavor to contact you as soon as possible.
Although the telephone lines are closed orders received during this period orders will be proceed and dispatched as usual.
During the Christmas and New Year our ware house will only be open on the 28th – 31st December and will be closed thereafter until the 2nd January 2016.
Therefore orders received after 12pm on the 24th December will not be dispatched until 28th December.
All orders received after 12pm on the 30th December will not be dispatched until the 2nd January which is when our warehouse reopens.
All staff at Joes Aquatic World would like to wish our customers a Merry Christmas and a Happy New Year